@incollection{,
	
					
					
					DD43C575310EE93183DAE1F334C6B7E9
				,
	author={{Renata Maciel DeMelo} and {Everton Ramos DosSantos} and {Maria Helena LasserreFerreira} and {Luciano Pereira Da SilvaSantos} and {Federal University of Pernambuco}},
	journal={{Global Journal of Researches in Engineering}},
	journal={{GJRE}}2249-45960975-586110.34257/gjre,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}202110
}

@incollection{b0,
	
	
		,
	title={{Why Total Quality Management Programs Do Not Persist: The Role of Management Quality and Implications for Leading a TQM Transformation}}
		,
	author={{
			MBeer
		}}
	
	
		,
	journal={{Decision Sciences}}
		
			34
			
			,
	year={2003}
		
	

}

@book{b1,
	
	
		,
	title={{Implementation of a quality management system in a public research centre. Practitioner's report}}
		,
	author={{
			ValentinaBiasini
		}}
		
			,
	year={2012}
			
		
	

}

@book{b2,
	
	
		,
	title={{Elaboration dinstrumentsdaide a la decision. Methode PROMETHEE}}
		,
	author={{
			JPBrans
		}}
		
			,
	year={1982}
			
			,
	address={Quebec}
		
		
			NADEAU
		
	
	,
	note={Lingenierie de la decision}

}

@incollection{b3,
	
	
		,
	title={{A preference ranking organization method, the PROMETHEE method for MCDM}}
		,
	author={{
			JPBrans
		} and {
			PHVincke
		}}
		
	
	
		,
	journal={{Management Science. v}}
		
			31
			
			,
	year={1985}
		
	

}

@book{b4,
	
	
		,
	title={{Promethee V: MCDM problems with segmentation constraints. INFOR, v. 30}}
		,
	author={{
			JPBrans
		} and {
			Mareschal B
		}}
		
		
			,
	year={1992 n. 2}
			
		
	

}

@book{b5,
	
	
		,
	title={{}}
		,
	author={{
			ACassol
		} and {
			ISilveira
		} and {
			ME;Siemeintcoski
		} and {
			SArruda
		} and {
			SSilva
		} and {
			SMB; Raszi
		} and {
			Gestão Da Qualidadenaeducação. E-Tech
		}}
		
		
		
		
		
		
		
			,
	year={2012}
			,
	publisher={Tecnologias para competitividade Industrial}
			
			,
	address={Florianópolis}
		
	

}

@incollection{b6,
	
	
		,
	title={{Modelomulticritério de apoio a decisão para o planejamento de manutenção preventivautilizando Promethee II emsituações de incerteza}}
		,
	author={{
			CACavalcante
		} and {
			ATAlmeida
		}}
		
	
	
		,
	journal={{Pesquisa Operacional}}
		
			25
			2
			,
	year={2005}
		
	
	,
	note={Rio de Janeiro}

}

@incollection{b7,
	
	
		,
	title={{A insuficiência das políticas public asreferentesaodesenvolvimento do ensinopúblico no Brasil}}
		,
	author={{
			NCCoutinho
		} and {
			EOBorges
		}}
		
	
	
		,
	booktitle={{Revista Direitos Sociais e Políticas Públicas (unifafibe)}}
				
			,
	year={2017}
			5
			
		
	

}

@book{b8,
	
	
		,
	title={{Gestão da qualidade total no ensino superior: possíveisaplicações. Revista de Ensino de engenharia}}
		,
	author={{
			Figueiredo
		} and {
			LNeto
		} and {
			JSRodrigues
		}}
		
		
		
			,
	year={2000}
			19
			2126
		
	

}

@book{b9,
	
	
		,
	title={{Cultura da qualidade e mudança organizacional}}
		,
	author={{
			MT LFleury
		}}
		
			,
	year={1993}
			33
			
		
	
	,
	note={Administração de Empresas}

}

@incollection{b10,
	
	
		,
	title={{A streamlined failure mode and effects analysis}}
		,
	author={{
			EFord
		} and {
			SSmith K.; Terezakis
		} and {
			VCroog
		} and {
			SGollamudi
		} and {
			IGage
		} and {
			JKeck
		} and {
			TDeweese
		} and {
			GSibley
		}}
		
		
		
		
		
		
		
	
	
		,
	journal={{The International Journal of Medical Physics Research and Practice}}
		
			,
	year={2014}
		
	

}

@book{b11,
	
	
		,
	title={{A. Integração de métodosmulticritérionabusca da sustentabilidadeagrícola para a produção de tomates no município}}
		,
	author={{
			SGomes Júnior
		} and {
			MCChaves
		} and {
			EPereira
		} and {
			JC C BMello
		} and {
			GBLima
		}}
		
		
		
		
		
		
			de São José de Ubá-RJ
		
	

}

@incollection{b12,
	
	
		,
	title={{}}
	
	
		,
	journal={{Pesquisa Operacional}}
		
			31
			1
			
			,
	year={2011}
		
	

}

@incollection{b13,
	
	
		,
	title={{Investigation of Sigma Level at the Stage of Testing Cement after Packing and Improving it using FMEA Approach}}
		,
	author={{
			GKibria
		} and {
			EKabir
		} and {
			MIBoby
		}}
		
		
	
	
		,
	journal={{Global Journal of Researches in Engineering (G)}}
		
			14
			1
			,
	year={2014}
		
	

}

@incollection{b14,
	
	
		,
	title={{The challenge of innovation implementation}}
		,
	author={{
			KJKlein
		} and {
			JSSorra
		}}
		
	
	
		,
	journal={{The Academy of Management Review}}
		
			21
			4
			
			,
	year={1996}
		
	

}

@incollection{b15,
	
	
		,
	title={{The use of failure mode and effects analysis to construct na effective disposal and prevention mechanism for infectious hospital waste}}
		,
	author={{
			CLiao
		} and {
			CCHo
		}}
		
	
	
		,
	journal={{Waste Management}}
		
			
			,
	year={2011}
		
	

}

@incollection{b16,
	
	
		,
	title={{Why continuous improvement initiatives fail in manufacturing environments? A systematic review of the evidence}}
		,
	author={{
			R; AntonyMclean
		} and {
			J
		}}
		
	
	
		,
	journal={{International Journal of Productivity and Performance Management}}
		
			63
			
			,
	year={2014}
		
	

}

@book{b17,
	
	
		,
	title={{}}
		,
	author={{
			SMokhtar Sany
		} and {
			AAbdullah Nur
		}}
		
		
	

}

@incollection{b18,
	
	
		,
	title={{Sustaining a quality management system: process, issues and challenges}}
		,
	author={{
			KNordin
		} and {
			IYMohd
		}}
		
	
	
		,
	journal={{Business Strategy Series}}
		
			14
			4
			
			,
	year={2013}
		
	

}

@incollection{b19,
	
	
		,
	title={{Comparison of three multicriteria methods to predict known outcomes}}
		,
	author={{
			DLOlson
		}}
	
	
		,
	journal={{European of operational research}}
		
			130
			
			,
	year={2001}
		
	

}

@incollection{b20,
	
	
		,
	title={{It's been a pleasure doing business with you: a strategic analysis and critique of university change management}}
		,
	author={{
			LDParker
		}}
	
	
		,
	journal={{Critical Perspectives on Accounting}}
		
			
			,
	year={October/December. 2002}
		
	
	,
	note={v. 13, n. 5-6}

}

@book{b21,
	
	
		,
	title={{}}
		,
	author={{
			MHRabelo
		}}
		
	

}

@book{b22,
	
	
		,
	title={{Análise de modos e efeitos de falhanaavaliação dos impactosambientaisprovenientes do abate animal}}
		,
	author={{
			ESilva
		} and {
			APPeres
		}}
		
		
	

}

@incollection{b23,
	
	
		,
	title={{}}
	
	
		,
	journal={{Engenharia Sanitária e Ambiental}}
		
			19
			1
			
			,
	year={2014}
		
	

}

@incollection{b24,
	
	
		,
	title={{Comparative analysis between management team and teachers on the impact of ISO 9001 standards in educational centers}}
		,
	author={{
			JRodríguez-Mantilla
		} and {
			FFernández-Cruz
		} and {
			MªJFernández-Díaz
		}}
		
		
	
	
		,
	journal={{International Journal of Quality and Service Sciences}}
		
			11
			2
			
			,
	year={2019}
		
	

}

@incollection{b25,
	
	
		,
	title={{Méthologie Multicritéred' Aide à Décision}}
		,
	author={{
			BRoy
		}}
	
	
		,
	journal={{Economica}}
		
			,
	year={1996}
		
	

}

@incollection{b26,
	
	
		,
	title={{Conceptualizing total quality management in higher education}}
		,
	author={{
			SSahney
		} and {
			DBanwet
		} and {
			SKarunes
		}}
		
		
	
	
		,
	journal={{The TQM Magazine}}
		
			16
			2
			
			,
	year={2004}
		
	

}

@incollection{b27,
	
	
		,
	title={{Water resources planning in the middle east: application of the PROMETHEE V multicriteria method}}
		,
	author={{
			MF ATaleb
		} and {
			Mareschal B
		}}
		
	
	
		,
	journal={{European Journal of Operational Research}}
		
			
			,
	year={1995}
		
	

}

@incollection{b28,
	
	
		,
	title={{The impact of senior managers' commitment on the success of TQM programs}}
		,
	author={{
			WTaylor
		} and {
			HWWright
		}}
		
	
	
		,
	journal={{International Journal of Manpower}}
		
			24
			5
			
			,
	year={2003}
		
	

}

@incollection{b29,
	
	
		,
	title={{Sustaining ISO 9001-based QMS in higher education: a reality?}}
		,
	author={{
			RAWahid
		}}
	
	
		,
	journal={{The TQM Journal}}
		
			31
			4
			
			,
	year={2019}
		
	

}

@book{b30,
	
	
		,
	title={{Gestão da Qualidade Total nasEscolas, um Novo ModeloGerencial para a Educação Instituto de PesquisasEconômicas e Aplicadas}}
		,
	author={{
			AC RXavier
		}}
		
		
			,
	year={1991}
			,
	address={Brasília}
		
	

}

@incollection{b31,
	
	
		,
	title={{An agency theory perspective on supply chain quality management}}
		,
	author={{
			Xingxing;Zu
		} and {
			HaleKaynak
		}}
		
	
	
		,
	journal={{International Journal of Operations & Production Management}}
		
			32
			4
			
			,
	year={2012}
		
	

}