@incollection{,
	
					
					
					10594C1680927AD0F684846A8D01294F
				,
	author={{Mohammed Saif ALSaidi} and {John P. TMo} and {RMIT University}},
	journal={{Global Journal of Researches in Engineering}},
	journal={{GJRE}}2249-45960975-586110.34257/gjre,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1411528
}

@book{b0,
	
	
		,
	title={{}}
		,
	author={{
			MohammedAlsaidi
		} and {
			Saif
		} and {
			Mo
		} and {
			PTJohn
		}}
		
		
		
		
			,
	year={2013}
		
	

}

@incollection{b1,
	
	
		,
	title={{An Empirical Approach to Model Formulation for System Support Engineering}}
	
	
		,
	journal={{International Journal of Engineering Business Management}}
		
			5
			11
		
	

}

@incollection{b2,
	
	
		,
	title={{The servitization of manufacturing: A review of literature and reflection on future challenges}}
		,
	author={{
			TSBaines
		} and {
			HWLightfoot
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			OBenedettini
		} and {
			JMKay
		}}
		
		
		
	
	
		,
	journal={{Journal of Manufacturing Technology Management}}
		
			20
			5
			
			,
	year={2009}
		
	

}

@book{b3,
	
	
		,
	title={{Models for Measuring Performances Performance Measurement with the Balanced Scorecard}}
		,
	author={{
			StefanoBiazzo
		} and {
			PatriziaGarengo
		}}
		
		
			,
	year={2012}
			,
	publisher={Springer}
			6
			
			,
	address={Berlin Heidelberg}
		
	

}

@incollection{b4,
	
	
		,
	title={{Quantitative, Qualitative, and Mixed Research Methods in Engineering Education}}
		,
	author={{
			MauraBorrego
		} and {
			ElliotPDouglas
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			CatherineTAmelink
		}}
		
		
		10.1002/j.2168-9830.2009.tb01005.x
	
	
		,
	journal={{Journal of Engineering Education}}
		
			98
			1
			
			,
	year={2009}
		
	

}

@book{b5,
	
	
		,
	title={{Tools for technology management: An academic perspective}}
		,
	author={{
			TBrady
		} and {
			HRush
		} and {
			MHobday
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			ADavies
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			DProbert
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	year={1997}
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	,
	note={Technovation}

}

@incollection{b6,
	
	
		,
	title={{Outsourcing, competitive capabilities and performance: an empirical study in service firms}}
		,
	author={{
			OFBustinza
		} and {
			DArias-Aranda
		} and {
			LGutierrez-Gutierrez
		}}
		
		
		10.1016/j.ijpe.2010.03.023
		
	
	
		,
	journal={{International Journal of Production Economics}}
		
			126
			2
			
			,
	year={2010}
		
	

}

@incollection{b7,
	
	
		,
	title={{Producer Services Outsourcing Risk Control Based on Outsourcing Contract Design: Industrial Engineering Perspective}}
		,
	author={{
			Cai
		} and {
			Sanfa
		} and {
			KaiCi
		} and {
			Zou
		} and {
			Bin
		}}
		
		
		
		
		10.1016/j.sepro.2011.10.043
		
	
	
		,
	journal={{Systems Engineering Procedia}}
		
			2
			0
			
			,
	year={2011}
		
	

}

@book{b8,
	
	
		,
	title={{Understanding technology management as a dynamic capability: A framework for technology management activities}}
		,
	author={{
			DilekCetindamar
		} and {
			RobertPhaal
		} and {
			DavidProbert
		}}
		
		
		10.1016/j.technovation.-2008.10.004
		
		
			,
	year={2009}
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	,
	note={Technovation}

}

@book{b9,
	
	
		,
	title={{An approach to model formulation for systems of systems. Paper presented at the Systems, Man and Cybernetics}}
		,
	author={{
			YCorrea
		} and {
			CKeating
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			,
	year={2003. Oct. 2003. 2003}
			
		
	

}

@incollection{b10,
	
	
		,
	title={{Organizational structure as a determinant of performance: Evidence from mutual funds}}
		,
	author={{
			FelipeACsaszar
		}}
		10.1002/smj.1969
	
	
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	journal={{Strategic Management Journal}}
		
			33
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	year={2012}
		
	

}

@book{b11,
	
	
		,
	author={{
			GaoDandan
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			ChenRongqiu
		}}
		
		,
	title={{New Research on New Service Development Based on Unified Services Theory. Paper presented at the Communications and Mobile Computing (CMC), 2010 International Conference on}}
				
			,
	year={2010. April 2010}
			
		
	

}

@incollection{b12,
	
	
		,
	title={{New Trends in Performance Measurement and Management Control}}
		,
	author={{
			AntonioDavila
		}}
	
	
		,
	journal={{Studies in Managerial and Financial Accounting}}
		
			25
			
			,
	year={2012}
		
	

}

@book{b13,
	
	
		,
	title={{The discipline of management of technology, based on considerations related to technology}}
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	author={{
			AndersDrejer
		}}
		10.1016/-S01-664972
		
		
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	year={1997}
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	,
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}

@incollection{b14,
	
	
		,
	title={{Performance-based payment: some reflections on the discourse, evidence and unanswered questions}}
		,
	author={{
			CynthiaEldridge
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			NatashaPalmer
		}}
		
		10.1093/heapol/czp002
	
	
		,
	journal={{Health Policy and Planning}}
		
			24
			3
			
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	year={2009}
		
	

}

@incollection{b15,
	
	
		,
	title={{A decision method for supplier selection in multiservice outsourcing}}
		,
	author={{
			BoFeng
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			Fan
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		}}
		
		
		
		10.1016/j.ijpe.2011.04.014
		
	
	
		,
	journal={{International Journal of Production Economics}}
		
			132
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	year={2011}
		
	

}

@incollection{b16,
	
	
		,
	title={{SERVICES OUTSOURCING AND INNOVATION: AN EMPIRICAL INVESTIGATION}}
		,
	author={{
			HolgerGörg
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		10.1111/j.1465-7295.2010.00299.x
	
	
		,
	journal={{Economic Inquiry}}
		
			49
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	year={2011}
		
	

}

@incollection{b17,
	
	
		,
	title={{Performance assessment of multivariable feedback controllers}}
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	author={{
			TJHarris
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@incollection{b18,
	
	
		,
	title={{A review of performance monitoring and assessment techniques for univariate and multivariate control systems}}
		,
	author={{
			TJHarris
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		10.1016/-S0959-1524
		
	
	
		,
	journal={{Journal of Process Control}}
		
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			1
			
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}

@incollection{b19,
	
	
		,
	title={{A Systems View on Infrastructure Asset Management}}
		,
	author={{
			PMHerder
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			YpeWijnia
		}}
		
	
	
		,
	booktitle={{Asset Management}}
				,
	editor={
			TVan Der Lei
			PHerder
			& YWijnia
		}
		Netherlands
		
			,
	publisher={Springer}
			,
	year={2012}
			
		
	

}

@incollection{b20,
	
	
		,
	title={{Benefits and uncertainties of performancebased contracting in manufacturing industries: An agency theory perspective}}
		,
	author={{
			PhillippHypko
		} and {
			Tilebein
		} and {
			Meike
		} and {
			RonaldGleich
		}}
		
		
		
	
	
		,
	journal={{Journal of Service Management}}
		
			21
			4
			
			,
	year={2010a}
		
	

}

@incollection{b21,
	
	
		,
	title={{Clarifying the concept of performancebased contracting in manufacturing industries: A research synthesis}}
		,
	author={{
			PhillippHypko
		} and {
			Tilebein
		} and {
			Meike
		} and {
			RonaldGleich
		}}
		
		
		
	
	
		,
	journal={{Journal of Service Management}}
		
			21
			5
			
			,
	year={2010b}
		
	

}

@incollection{b22,
	
	
		,
	title={{An overview of control performance assessment technology and industrial applications}}
		,
	author={{
			MohieddineJelali
		}}
		10.1016/j.coneng-prac.2005.11.005
		
	
	
		,
	journal={{Control Engineering Practice}}
		
			14
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}

@incollection{b23,
	
	
		,
	title={{Control performance monitoring -a review and assessment}}
		,
	author={{
			SJoe Qin
		}}
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}

@incollection{b24,
	
	
		,
	title={{Performance assessment using a model predictive control benchmark}}
		,
	author={{
			RhondaHJulien
		} and {
			MichaelWFoley
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			WilliamRCluett
		}}
		
		
		10.1016/j.jprocont.2003.09.002
		
	
	
		,
	journal={{Journal of Process Control}}
		
			14
			4
			
			,
	year={2004}
		
	

}

@incollection{b25,
	
	
		,
	title={{The hierarchical structure of service quality: integration of technical and functional quality}}
		,
	author={{
			Gi-DuKang
		}}
	
	
		,
	journal={{Managing Service Quality}}
		
			16
			1
			
			,
	year={2006}
		
	

}

@book{b26,
	
	
		,
	title={{Agile Requirements Engineering Practices: An Empirical Study. Software}}
		,
	author={{
			CaoLan
		} and {
			BRamesh
		}}
		
		doi: 10.1109/- MS.2008.1
		
			,
	year={2008}
			,
	publisher={IEEE}
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}

@incollection{b27,
	
	
		,
	title={{Outsourcing a Two-Level Service Process}}
		,
	author={{
			Hsiao-HuiLee
		} and {
			Pinker
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			JEdieal
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			RobertAShumsky
		}}
		
		
		
		10.1287/mnsc.1110.1503
	
	
		,
	journal={{Management Science}}
		
			58
			8
			
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	year={2012}
		
	

}

@incollection{b28,
	
	
		,
	title={{Plant Asset Management Today and Tomorrow}}
		,
	author={{
			Lee
		} and {
			Woobang
		} and {
			Moh
		} and {
			Sang-Young
		} and {
			Hong-JungChoi
		}}
		
		
		
		
	
	
		,
	booktitle={{Engineering Asset Management and Infrastructure Sustainability}}
				,
	editor={
			JMathew
			LMa
			ATan
			MWeijnen
			&JLee
		}
		London
		
			,
	publisher={Springer}
			,
	year={2012}
			
		
	

}

@incollection{b29,
	
	
		,
	title={{Ride service outsourcing for profit maximization}}
		,
	author={{
			YihuaLi
		} and {
			Wang
		} and {
			Xiubin
		} and {
			Adams
		} and {
			MTeresa
		}}
		
		
		
		
		10.1016/j.tre.2008.02.006
		
	
	
		,
	journal={{Transportation Research Part E: Logistics and Transportation Review}}
		
			45
			1
			
			,
	year={2009}
		
	

}

@book{b30,
	
	
		,
	title={{Technology management methodologies and applications: A literature review from 1995 to}}
		,
	author={{
			Shu-HsienLiao
		}}
		10.1016/j.technovation.2003.-08.002
		
		
			,
	year={2005. 2003}
			25
			
		
	
	,
	note={Technovation}

}

@incollection{b31,
	
	
		,
	title={{Outsourcing and productivity: Evidence from Korean data}}
		,
	author={{
			SonghuaLin
		} and {
			AlysonCMa
		}}
		
		10.1016/j.asieco.2011.11.005
		
	
	
		,
	journal={{Journal of Asian Economics}}
		
			23
			1
			
			,
	year={2012}
		
	

}

@book{b32,
	
	
		,
	title={{Investing in new materials: a tool for technology managers}}
		,
	author={{
			EliciaMaine
		} and {
			Probert
		} and {
			David
		} and {
			MikeAshby
		}}
		
		
		
		S0166-4972(03)00070-1
		
		
			,
	year={2005}
			25
			
		
	
	,
	note={Technovation}

}

@book{b33,
	
	
		,
	author={{
			JMendling
		} and {
			HAReijers
		} and {
			WM PVan Der Aalst
		}}
		
		
		10.1016/j.infs-of.2009.08.004
		
		,
	title={{Seven process modeling guidelines (7PMG). Information and Software Technology}}
				
			,
	year={2010}
			52
			
		
	

}

@incollection{b34,
	
	
		,
	title={{Hierarchical structure and search in complex organizations}}
		,
	author={{
			JürgenMihm
		} and {
			ChristophHLoch
		} and {
			DennisWilkinson
		} and {
			Huberman
		} and {
			ABernardo
		}}
		
		
		
		
	
	
		,
	journal={{Management science}}
		
			56
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	year={2010}
		
	

}

@book{b35,
	
	
		,
	title={{System Support Engineering: The Foundation Knowledge for Performance Based Contracting}}
		,
	author={{
			JohnP TMo
		}}
		
			,
	year={2009}
			,
	address={Sydney, Australia}
		
	
	,
	note={Paper presented at the ICOMS2009}

}

@incollection{b36,
	
	
		,
	title={{Clarifying the concept of product-service system}}
		,
	author={{
			OKMont
		}}
		10.1016/s0959-6526(01
	
	
		,
	journal={{Journal of Cleaner Production}}
		
			10
			3
			
			,
	year={2002}
		
	

}

@incollection{b37,
	
	
		,
	title={{How do CEOs see their Role? Management Philosophy and Styles in Family and non-Family firms}}
		,
	author={{
			WilliamMullins
		} and {
			AntoinetteSchoar
		}}
		
	
	
		,
	journal={{National Bureau of Economic Research}}
		
			,
	year={2013}
		
	

}

@book{b38,
	
	
		,
	title={{Business Performance Measurement : Theory and Practice}}
		,
	author={{
			AndyNeely
		}}
		
		
			,
	year={2002}
		
	

}

@book{b39,
	
	
		,
	title={{Complex Engineering Service System: A Grand Challenge}}
		,
	author={{
			IreneC LNg
		} and {
			Parry
		} and {
			Glenn
		} and {
			DuncanMcfarlane
		} and {
			PaulTasker
		}}
		
		
		
		
		,
	editor={I. C. L. Ng, P. Wild, G. Parry, D. MacFarlane & P. Tasker}
		
			,
	year={2010}
			,
	publisher={Springer}
		
		
			Complex Engineering Service Systems: Concepts, Research and forthcoming
		
	

}

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		,
	title={{}}
		,
	author={{
			MarekrOgiela
		} and {
			Ogiela
		} and {
			Urszula
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	year={2014}
		
	

}

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		,
	title={{Methodological Aspects of Information Sharing and Management in Organizations Secure Information Management Using Linguistic Threshold Approach}}
				London
		
			,
	publisher={Springer}
			
		
	

}

@book{b42,
	
	
		,
	title={{Successful Service Design for Telecommunications : A Comprehensive Guide to Design and Implementation}}
		,
	author={{
			SaumingPang
		}}
		
		
			,
	year={2009}
		
	

}

@incollection{b43,
	
	
		,
	title={{A Prognostics and Health Management for Information and Electronics-Rich Systems}}
		,
	author={{
			MichaelPecht
		}}
	
	
		,
	booktitle={{Engineering Asset Management and Infrastructure Sustainability}}
				,
	editor={
			JMathew
			LMa
			ATan
			MWeijnen
			&JLee
		}
		London
		
			,
	publisher={Springer}
			,
	year={2012}
			
		
	

}

@book{b44,
	
	
		,
	author={{
			RPhaal
		} and {
			CJPaterson
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			DRProbert
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		,
	title={{Technology management in manufacturing business: process and practical assessment}}
				
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	year={1998}
		
	

}

@book{b45,
	
	
		,
	title={{Technology management tools: concept, development and application}}
		,
	author={{
			RobertPhaal
		} and {
			ClareJ PFarrukh
		} and {
			Probert
		} and {
			RDavid
		}}
		
		
		
		10.1016/j.techno-vation.2005.02.001
		
		
			,
	year={2006}
			26
			
		
	
	,
	note={Technovation}

}

@incollection{b46,
	
	
		,
	title={{Service System Design and Engineering -A Value-Oriented Approach Based on DEMO}}
		,
	author={{
			JoãoPombinho
		} and {
			JoséTribolet
		}}
		
	
	
		,
	booktitle={{Exploring Services Science}}
				,
	editor={
			MSnene
		}
		Berlin Heidelberg
		
			,
	publisher={Springer}
			,
	year={2012}
			103
			
		
	

}

@incollection{b47,
	
	
		,
	title={{Guidelines for conducting and reporting case study research in software engineering}}
		,
	author={{
			PerRuneson
		} and {
			MartinHöst
		}}
		
		10.1007/s10664-008-9102-8
	
	
		,
	journal={{Empirical Software Engineering}}
		
			14
			2
			
			,
	year={2009}
		
	

}

@incollection{b48,
	
	
		,
	title={{Framing research for service orientation of manufacturers through PSS approaches}}
		,
	author={{
			TSakao
		} and {
			GÖlundh Sandström
		} and {
			DMatzen
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		,
	journal={{Journal of Manufacturing Technology Management}}
		
			20
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			,
	year={2009}
		
	

}

@book{b49,
	
	
		,
	title={{A unified Service Theory In}}
		,
	author={{
			ScottESampson
		}}
		,
	editor={G. Salvendy & W. Karwowski}
		
			,
	year={2010}
			,
	publisher={John Wiley & Sons, Inc}
			
			,
	address={Hoboken}
		
	
	,
	note={Introduction to Service Engineering}

}

@incollection{b50,
	
	
		,
	title={{A hierarchical model of technology adoption for small owner-managed travel firms: An organizational decision-making and leadership perspective}}
		,
	author={{
			AndrewJSpencer
		} and {
			DimitriosBuhalis
		} and {
			MiguelMoital
		}}
		
		
		10.1016/j.tourman.-2011.11.011
		
	
	
		,
	journal={{Tourism Management}}
		
			33
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	year={2012}
		
	

}

@book{b51,
	
	
		,
	title={{Human factors methods: a practical guide for engineering and design}}
		,
	author={{
			NevilleAStanton
		} and {
			PaulMSalmon
		} and {
			Walker
		} and {
			HGuy
		} and {
			ChrisBaber
		} and {
			Jenkins
		} and {
			PDaniel
		}}
		
		
		
		
		
		
		
			,
	year={2012}
			,
	publisher={Ashgate Publishing}
		
	

}

@incollection{b52,
	
	
		,
	title={{A Review of Performance Based Maintenance of Road Infrastructure by Contracting}}
		,
	author={{
			Sultana
		} and {
			Masuda
		} and {
			Rahman
		} and {
			Anisur
		} and {
			Sanaul Chowdhury
		}}
		
		
		
		
	
	
		,
	journal={{International Journal of Productivity and Performance Management}}
		
			62
			3
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	year={2013}
		
	

}

@book{b53,
	
	
		,
	title={{Performance Measurement and Indicators Performance Measurement}}
		,
	author={{
			StefanoTonchia
		} and {
			Quagini
		} and {
			Luca
		}}
		
		
		
			,
	year={2010a}
			,
	publisher={Springer}
			
			,
	address={Berlin Heidelberg}
		
	

}

@book{b54,
	
	
		,
	title={{Performance Measurement Systems Performance Measurement}}
		,
	author={{
			StefanoTonchia
		} and {
			Quagini
		} and {
			Luca
		}}
		
		
		
			,
	year={2010b}
			,
	publisher={Springer}
			
			,
	address={Berlin Heidelberg}
		
	

}

@incollection{b55,
	
	
		,
	title={{Close-loop or open hierarchical structures in green supply chain management under uncertainty}}
		,
	author={{
			Ming-Tseng
		} and {
			LinLang
		} and {
			Ru-Jen
		} and {
			Lin
		} and {
			ChenYuan-Hsu
		} and {
			Rong-Hui
		} and {
			Tan
		} and {
			Kimhua
		}}
		
		
		
		
		
		
		
		10.1016/j.eswa.2013.10.062
		
	
	
		,
	journal={{Expert Systems with Applications}}
		
			41
			7
			
			,
	year={2014}
		
	

}

@book{b56,
	
	
		,
	title={{Organizational knowledge management structure. Learning Organization, The}}
		,
	author={{
			StevenWalczak
		}}
		
			,
	year={2005}
			12
			
		
	

}

@incollection{b57,
	
	
		,
	title={{A fuzzy-based customer clustering approach with hierarchical structure for logistics network optimization}}
		,
	author={{
			YongWang
		} and {
			Ma
		} and {
			Xiaolei
		} and {
			YuntengLao
		} and {
			YinhaiWang
		}}
		
		
		
		
		10.1016/j.eswa.2013.07.078
		
	
	
		,
	journal={{Expert Systems with Applications}}
		
			41
			2
			
			,
	year={2014}
		
	

}

@incollection{b58,
	
	
		,
	title={{A systemic framework for supporting cross-disciplinary efforts in services research}}
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	author={{
			PeterJWild
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		10.1016/j.cirpj.2010.08.002
	
	
		,
	journal={{CIRP Journal of Manufacturing Science and Technology}}
		
			3
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	year={2010}
		
	

}

@book{b59,
	
	
		,
	title={{Bridging the chasm between survey and case study research: Research methods for achieving generalization, accuracy, and complexity. Industrial Marketing Management}}
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	author={{
			ArchGWoodside
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		10.1016/j.indmar-man.2009.03.017
		
		
			,
	year={2010}
			39
			
		
	

}

@incollection{b60,
	
	
		,
	title={{Transformational leadership in the public sector: does structure matter}}
		,
	author={{
			BradleyEWright
		} and {
			Pandey
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			KSanjay
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	booktitle={{Journal of public administration research and theory}}
				
			,
	year={2010}
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}

@book{b61,
	
	
		,
	title={{Applications of case study research: Sage}}
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	author={{
			RobertKYin
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	year={2011}
		
	

}

@incollection{b62,
	
	
		,
	title={{Case study methods}}
		,
	author={{
			RobertKYin
		}}
	
	
		,
	booktitle={{Research designs: Quantitative, qualitative, neuro-psychological, and biological}}
				,
	editor={
			HCooper
			PMCamic
			DLLong
			ATPanter
			D& K JRindskopf
			Sher
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		Washington, DC, US
		
			,
	publisher={American Psychological Association}
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	year={2012}
			2
			
		
	
	,
	note={APA handbook of research methods in psychology}

}

@incollection{b63,
	
	
		,
	title={{A Hierarchical Decision Model to Select Quality Control Strategies for a Complex Product. Systems, Man and Cybernetics, Part A: Systems and Humans}}
		,
	author={{
			LiuYuan
		} and {
			KWHipel
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		doi: 10.1109/- TSMCA.2012.2183363
	
	
		,
	journal={{IEEE Transactions on}}
		
			42
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			,
	year={2012}
		
	

}